Privacy Policy

This privacy policy sets out how Pear Stairs uses and protects any information that you give Pear Stairs when you use this website. Pear Stairs is committed to ensuring that your privacy is protected. This policy, together with our Terms and Conditions sets out the basis on which any personal data we collect from you, or that you provide to us will be processed by us. We strictly adhere to the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. We shall be the data controller for your personal data, and we are registered on the public register of data controllers which is looked after by the Information Commissioner.

Ico registration number: Z7368458

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Policy.

Changes to our Privacy Policy

Pear Stairs reserve the right to change this Privacy Policy from time to time by updating this page. Any changes made to our Privacy Policy will be posted to this website and, where appropriate, through email notification. This Privacy Policy does not, and is not intended to, create any contractual or other legal rights. You are advised to check this page from time to time to ensure that you remain happy with this policy.

What we collect

We need to collect information about you to enable us to process your order, enable you to register on our website, use online forms, or enter competitions or promotions.

This may include the following information:

  • your name;
  • contact information including email address and telephone numbers;
  • demographic information such as postcode, preferences and interests;
  • other information relevant to customer surveys and/or offers
  • details of your visits to our website and the resources accessed including traffic data & weblog statistics to help us improve our services
  • information you provide by filling in forms (such as Returns) and through our contact us page
  • any information passed onto us via email, postal, telephone or other means of communication;

What we do with the information we gather

By submitting this information, you agree to us using the data in accordance with our Privacy Policy and our Terms and Conditions . The information we gather is used to allow us to process your order request. Relevant information is used by us, our agents and third parties to fulfil your order and provide you with the service you have requested and to enable us, our agents and third parties to communicate with you with respect to matters concerning this provision.

We may also use your information and statistics for the purpose of monitoring website usage to enable us to improve the products and services we offer, and may provide such information to third parties to help us achieve this. These statistics will not include identifiable personal information.

We and other companies within our group may periodically wish to send promotional emails about new products, special offers or other information which we think you may find interesting using the contact details which you have provided. If at any time you would rather not receive such communications, please send an email with “NO MAIL” in the heading to shop@pearstairs.co.uk

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
If you wish to be removed totally from our active database, please send an email with “REMOVE FROM DATABASE” in the heading to shop@pearstairs.co.uk

Either of these actions will cause us to update your preferences or delete your data as soon as reasonably practicable. There may be a slight delay in carrying out your request so it is possible that you may still receive communications that have already been processed.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

To ensure that your credit card or debit card etc is not being used without your consent, we use a reputable, well established and leading third party card processing company Sage Pay to take payment on our behalf. They will check your name, address and other personal information supplied by you during the order process against appropriate third party databases. By continuing to use the website you accept these Terms and Conditions and agree to these checks being performed. Whilst checking your personal information you provide, the information you give may be disclosed to a registered Credit Reference Agency who may keep a record of that information for payment clearance, credit reference, order fulfilment, delivery, data analysis or customer support. This is only performed to confirm your identity. A credit check will not be performed and your credit rating will be unaffected.

Where we are legally obliged to comply with law enforcement or in order to enforce or apply our Terms and Conditions and other agreements, we may be required to divulge your personal information. This may also be required to protect our own rights and property, as well as for the safety of our customers and others including exchanging your information with other organisations and companies for fraud protection and credit risk reduction.

Links to other websites

Our website may contain links to other websites that may be of interest to you but are not affiliated or associated to us in any way. Once you have used these links to leave our site, you should be aware that we do not have any control over these websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at websales@pearstairs.co.uk

We will not sell, distribute, divulge or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Data Administration, Pear Stairs Ltd, Mill Lane, Welshpool, Powys. SY21 7BL. 

Please include the following:
a brief description of the information you require;
three separate proofs of identification;
a £10 cheque to cover our administration costs made payable to “Boys & Boden Ltd”.
We aim to respond within 40 days of receiving your request.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us at the above address or send an email to shop@pearstairs.co.uk as soon as possible. We will promptly correct any information as necessary.

MAKING A COMPLAINT

If you wish to make a complaint about the way that we handle your personal data, you may contact the Information Commissioner's Office through their website http://www.ico.org.uk.



Cookies

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.



Updated May 2017