Returns Policy

30 day Money-Back Guarantee

if you are not satisfied with the product

Parts must be returned in a saleable condition, complete with original packaging

Return via


Send back
any parts you
do not require

Click the logo to find your nearest collection point

Complete and print a returns form, then send it to us with your return so we know who to credit
For a returns form, click here

Go to the Collect + website and enter the requested details (we have already entered our address for you). Then pay and print out the address label.
Click here to begin

Return surplus parts to:

Pear Stairs
Mill Lane
SY21 7BL

We recommend the following couriers:



30 Day Money Back Gaurantee
(unless made specifically to your requirements)
If you are not satisfied with the product please return all goods unused, in a saleable condition and in original packaging. All components and any free items must be included.


Faulty Goods

Please report any fault within 30 days of purchase using our online returns form.
Once the fault is investigated and agreed you can choose between:
a replacement item and refund of delivery costs or a full refund on goods and delivery.