About Us Pear Stairs are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Mill Lane Welshpool Powys SY21 7BL United Kingdom
Phone: 01938 553311
Fax: 01938 555885
Vat Reg No:159 0430 72
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa and Mastercard. We charge for items once the order has been placed & checked.
When you receive confirmation of the order, this is only to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, once we have checked the order and payment has been taken. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery ScheduleWe will normally send your order to you in 7 - 10 business days . All orders will only be sent complete.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01938 553311 (International +44 01938 553311) or fax us on 01938 555885 or write to us at Mill Lane Welshpool Powys SY21 7BL United Kingdom
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. Please note that returns of Pine products will be subject to a re-stocking charge of 25%. Returns wil not be accepted on any other timbers.