Frequently Asked Questions for Stairs

Below are a number of answers to questions we regularly get asked. However, should you need any more advice please complete the form on our “contact” page, or call 01938 553311, and a member of our dedicated team will be happy to help you.

How do I know my staircase will comply with building regulations?

Our team of professional designers will guide you with regards to up to current UK Building Regulations

How do I obtain a price for my staircase?

There are a number of ways in which we will be happy to quote, simply:

1. Use our "Stair Creator" to design your staircase and get an instant quote.
2. Fax a basic drawing to our Estimating team on our dedicated fax number 01938 555885
3. Send us your architect’s plans.
4. Send us an e-mail.

When Can I expect delivery of my new Staircase?

Delivery can be as quick as 2 days for a standard softwood staircase if you so wish. Normally we offer a delivery of 7-10 days for a standard softwood or American White Oak. Other hardwoods and more intricate designs are 2-3 weeks.

How do I protect my stairs whilst awaiting build completion of my property?

Our Softwood stairs are despatched in heavy polythene wrapping. Hardwood stairs are despatched protected in bubble wrap. We also offer a plywood tread protection at a small extra cost.

What woods are available?

We manufacture in many different types of timbers. Please ask our sales team if your selection is readily available.

Do you come out to measure our Staircase?

A site visit is not necessary as our drawings are accurate and easy to understand, however, should you need to make any changes, we will be happy to do so until you are completely satisfied, with no additional costs incurred.

All we need are stairwell measurements together with finished floor to finished floor dimensions, your choice of wood and type of spindles, newels, etc; our estimators will contact you with a price. A CAD drawing will be sent to you for checking once an order has been placed. If you require any assistance please call a member of our design team.

Do you install staircases?

No, we do not install, we recommend a qualified joiner or carpenter install your staircase for you.

Pear Stairs sell a number of products to finish your staircase. Remember, if you have any questions don't hesitate to phone us about your staircase finish. We are a friendly company, phone Pear Stairs on 01938 553311.